Now Hiring - Customer Service Representative / Sales Specialist in Rapid City, SD

Sales and Service Representative

Job Summary:

Are you passionate about sales and customer service? Do you find it rewarding to nourish, build, and maintain customer relationships? Do you consider yourself a brand ambassador to support the products and services you offer? If these values are important to you, then apply for our sales representative or service representative opportunity today.

Job Description:

Join the Gene Hufford Agency of American Family Insurance at 2127 Jackson Blvd in Rapid City, South Dakota! It's a great opportunity to join Gene's team of Insurance Professionals. Recent Agency retirements of two long tenured staff just prior to the Covid 19 experience and a busy sales climate now, post Covid 19, are opening up new and
better opportunities for commission earnings and bonus money.

Sales and service representative candidates must have superb customer service skills. They must have the ability to develop knowledge of the local market, prospect for new business and use consultative selling techniques.

Objective:

The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Customer Service

· Provides personalized, professional customer service experiences through building trust and developing strong customer relationships

· Responds to customer inquiries regarding coverages, billing, claims or products by following established agency processes and procedures

· Processes changes to existing accounts and policies

· Serves as a liaison on behalf of the customer between the agency and various business partners

· Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

Agency Operations

· Schedules appointments with existing or prospective customers for agency employees

· Provides personalized, professional customer service experiences through building trust and developing strong

Position Requirements:

· High school diploma or equivalent

· One year of experience in a sales environment, preferably including marketing, prospecting, cold calling, networking, preparing quotes and delivering presentations

· OR Two years of customer service experience

·Insurance licenses are required for all employees. A property and Casualty license is required within 45 days of employment and a life license is required within 75 days. Exceptions must be arranged in advance.

Work Hours:

• Full time work
• Normally Monday - Friday 8 AM - 5 PM
• Exceptions are made for Corporate business meetings, trade shows, business meeting and occasional evening work with customer Personal Insurance Reviews ( PIRs ).

*

Compensation & Benefits:

· Competitive hourly pay rate of $18.00 per hour Min.

· Paid training - Does not include reading of P&C and Life testing materials for State exams
for respective licensing while on the clock.

· Paid Time Off - Most , if not all, of the nationally recognized Holidays. Your birthday
after your 1st year anniversary date. Plus a few others in regards to a
death in the family etc.. Generous vacation schedule - Just ask.

· Paid Health Insurance at 100% At present, no employee co-pay. Top plan Blue Cross /
Blue Shield offers. Subject to change

We believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our American Family Insurance CEO to our agency force, we’re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.

The SALES and SERVICE REPRESENTATIVE is a staff member working for the agency owner (GENE HUFFORD) and GENE is not an employee of American Family Insurance. Gene Hufford has been an Agency Owner since 1989.

Job Type: Full-time

Pay: $18.00 per hour Min - Negotiable with experience, licensing, education etc.

Benefits:

• Health insurance
• Paid time off
• Paid training

Schedule:

• Monday to Friday - Generally
• Bonus pay -
• Generous commission pay

Application Question(s):

• What interests you in the possibility of working in the Insurance Industry?

Education:

• High school or equivalent (Required)

Experience:

• Sales: 1 year (Preferred)

License/Certification:

• Property & Casualty License
• Life Insurance License

Work Location: One location

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• Rapid City, SD 57702: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location